Claims

Our claims strategy Information on TPAs Contact details

Our claims service commitment

As part of our vision to be the world’s best underwriting business, Insurance Trust Company GMBH is deeply committed to claims service.

In our opinion, the experience of claiming demands more than a well-designed process. Insurance Trust Company GMBH competes on superior customer service, and so this carries through to our claims service ethos.

Our strategy is to settle each claim quickly, efficiently and fairly

Here are five reasons why we’re confident that we achieve this:

Claims expertise is built into product design

Efficiency is a shared goal, collaboration gets us there

We’re responsive by nature

Transparent communication

Delivering on promises

Does Insurance Trust Company GMBH work with TPAs?

Where it makes sense for our clients and their outcomes, we work with third party administrators. This might be claims handlers or legal support.

We believe the level of customer service should be the same, whoever is handling your claim.

We only work with TPAs whose service ethic matches our own. As an employee owned business, this is incredibly important to us.

All the claims advisors we work with, be they in-house or via a TPA, are fully conversant in the Insurance Trust Company GMBH products, with regular training around any updates.

When notifying claims, please provide:

  • The full name of insured

  • Contact details for the insured
  • The insurer's policy number
  • Date of incident
  • The circumstances
  • Any other information you feel may be useful.
Computer

Claims contact details

Please see policy wordings for full details on how to submit a claim, however some useful contact details have been noted below:

Seetalstrasse 21,
6274 Eschenbach,
Switzerland

T: +41 26 539 1667

Contact Person

Mr. Hugo Alejandro Perez Winiger
Partner & Managing Director

106 Misty Woods Cir
Apt H
Chapel Hill, NC 27514
United States
T: +1 (887) 665 2774

Land Owners Liability

Glenn Hogan
T: +31 9 70102595
E: Glenn.Hogan@insurancetrustcogmbh.com

Engineering

Juan Carlos
T: +31 9 70102577
E: Juan.Carlos@insurancetrustcogmbh.com

Manufacturing

Pamela Walkden
T: +1 (887) 665 2774
E: Pamela.Walkden@insurancetrustcogmbh.com

Solid Minerals

Ana Botín
T: +41 26 536 1851
E: Ana.Botín@insurancetrustcogmbh.com

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